备考四六级考试阅读课堂笔记
Consumers should complain in person whenever possible, but if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can demonstrate what is wrong with the item in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, "The left speaker does not work at all and the sound coming out of the right one is unclear" is better than "This stereo(立体声音响)does not work."
注:ly 坚决的
nstrate 证明、证实
ific 具体的,详细的
to = about
The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers' rights.
33. The most effective complaint can be made by _________.
A) showing the faulty item to the manufacturer
B) explaining exactly what is wrong with the item
C) saying firmly that the item is of poor quality
D) asking politely to change the item
注:B 选项 exactly =文中specific,同义改写
31. When a consumer finds that his purchase has a fault in it, the first thing he should do is to ________
A) complain personally to the manager
B) threaten to take the matter to court
C) write a firm letter of complaint to the store of purchase
D) show some written proof of the purchase to the store
注:1.A、B、C是窜段选项
2.提交保单或有力证明是文章中第一段就提到的'the first step
When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturer's claim for it, the first step is to present the warranty(保单), or any other records which might help, at the store of purchase. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction.
32. If a consumer wants a quick settlement of his problem, it's better to complain to ________.
A) a shop assistant B) the manufacturer
C) the store manager D) a public organization
注:级别越高,解决问题越快
A simple and common method used by many
consumers is to complain directly to the store manager. In general, the " higher up" the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer' s favor, assuming he or she has a just claim.
34. The phrase "live up to"(Para. 1, Line 2) in the context means ________.
A) meet the standard of B) realize the purpose of
C) fulfill the demands of D) keep the promise of
注:词汇题。
前后两部分意思相近:faulty 产品有问题/不符合厂家宣称质量
2.采用代入法,将选项代替文中的 live up to ,找到符合句义的选项
-
(必备)考试风波的作文6篇
在学习、工作、生活中,大家都尝试过写作文吧,作文是人们把记忆中所存储的有关知识、经验和思想用书面形式表达出来的记叙方式。你所见过的作文是什么样的呢?下面是小编为大家收集的考试风波的作文6篇,欢迎阅读,希望大家能够喜欢。考试风波的作文篇1我今年上初二了,我...
-
实用的考试作文【优选】
在平凡的学习、工作、生活中,大家都写过作文吧,借助作文人们可以反映客观事物、表达思想感情、传递知识信息。如何写一篇有思想、有文采的作文呢?以下是小编为大家整理的考试作文3篇,仅供参考,欢迎大家阅读。考试作文篇1在一年级的单元考试里,有一次令我难忘的经历。...
-
[通用]期末诚信考试演讲稿
演讲稿可以按照用途、性质等来划分,是演讲上一个重要的准备工作。在现在的社会生活中,需要使用演讲稿的场合越来越多,相信许多人会觉得演讲稿很难写吧,下面是小编收集整理的期末诚信考试演讲稿,欢迎大家借鉴与参考,希望对大家有所帮助。期末诚信考试演讲稿1老师们、...
-
最新初二期末考试的反思范文
在现在的社会生活中,我们的工作之一就是课堂教学,反思过往之事,活在当下之时。怎样写反思才更能起到其作用呢?以下是小编整理的最新初二期末考试的反思范文,供大家参考借鉴,希望可以帮助到有需要的朋友。最新初二期末考试的反思范文1一、试卷特点1.注重基本知识,基本...